Important Information

This information is effective from at 1 April 2014.

If you are a Corporate Opt-out customer, as defined in our General Terms and Conditions - Business Accounts, some sections of this important information will apply differently. You can identify if you are a Corporate Opt-out customer by reading Page 1 of our General Terms and Conditions - Business Accounts.

The following information is detailed on this page:

1. Things you should know about Northern Bank Limited trading as Danske Bank
2. Good banking
3. What should you do if you have a dispute relating to your account?
4. Financial Services Compensation Scheme
5. Telephone calls and website
6. Further information on investment risk

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1. Things you should know about Northern Bank Limited trading as Danske Bank
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Our main business is to provide financial services in the form of a bank and to provide associated products and services.

Our registered office address is Donegall Square West, Belfast BT1 6JS. We are registered in Northern Ireland number R568.

Danske Bank is a trading name of Northern Bank Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Northern Bank Limited is entered in the register maintained by the Financial Conduct Authority, registration number 122261.

We are a member of Danske Bank Group.

Our VAT Number is GB853759092.

Details of the ways that you can contact us can be found in the Business Contact section of this website.



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2. Good banking
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We adhere to the FCA's Banking Conduct of Business (BCOBS) rules and guidance relating to:

  • communications with banking customers and financial promotions;
  • information to be communicated to banking customers, including appropriate information and statements of account;
  • post sale requirements on prompt, efficient and fair service, moving accounts, and lost and dormant accounts.

If you are a Corporate Opt-out customer you will not be covered by the Banking Code of Business (BCOBS) rules and guidance.

Northern Bank Limited adheres to the Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

If you are a Corporate Opt-out customer you will not be covered by the Lending Code.

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3. What should you do if you have a dispute relating to your account?
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If you are not happy with any part of our service please ask your branch for a copy of our leaflet 'Putting Things Right for You' or visit our website. We aim to deal with complaints in a way our customers are satisfied.

If you have followed our published complaint procedures and you disagree with the final response we have given, you can refer the matter to the Financial Ombudsman Service. Details are available from us or from 'www.financial-ombudsman.org.uk'

If you are a Corporate Opt-out customer you will not be able to complain to the Financial Ombudsman Service. Further details are available in our leaflet 'Putting Things Rights for You'.

You will also be able to contact the Financial Conduct Authority (FCA) if you think that we have broken the Payment Services Regulations 2009. The FCA will use this information to inform its regulatory activities

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4. Financial Services Compensation Scheme
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Important information about compensation arrangements

We are covered by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Your eligible deposits with us are protected up to a total of £85,000 by the FSCS. Any deposits you hold above the £85,000 limit are unlikely to be covered. Please see the FSCS Information Sheet and Exclusions List at www.danskebank.co.uk/fscs-business for more detail.

Investments
Most types of investment business are covered up to a maximum limit of £50,000.

Insurance
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Mortgages
Mortgage advising and arranging is covered up to a maximum limit of £50,000.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 0800 6781100 or 020 7741 4100. Please note only compensation related queries should be directed to the FSCS.

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5. Telephone calls and website
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Please note that we may record or monitor telephone calls in order to ensure security for our customers and our staff and to help maintain service quality.

This website may be temporarily unavailable during periods of maintenance.

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6. Further information on investment risk
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The information detailed in the Investments section of this website is for illustration purposes only and is not an invitation or recommendation to buy or sell any investments or enter into any other transaction.

The information contained in the Investment section of this website does not provide legal, tax or other professional advice. You should obtain appropriate and specific legal, tax and professional advice before conducting any investment business.

The 'Details' section for each individual investment product contains the risk warnings which are applicable to that particular type of investment. We recommend that you read them. Please contact us if you require further details on the particular investment product or any of the risks associated with that investment product.



Standards of Lending Practice for Business Customers
Terms and Conditions