How to submit a claim

Should the unexpected happen, and you need to make an insurance claim, you can:

  • refer to the documentation you received when taking your insurance
  • contact us
  • refer to the contact details below

 

 Insurance Company Name Opening Hours Telephone Numbers
​​



Card Protection Insurance - Sentinel® Affinion 24 hours 0800 414 717
Card Protection Insurance - Sentinel® Gold Affinion 24 hours 0800 023 4318
Credit Card Payment Protection Insurance Aviva Monday - Friday
9am - 5pm*
0345 300 5513

Home Insurance - Hiscox

Hiscox 24 hours 0845 330 4103
Home Insurance - Aviva Aviva Monday - Friday
9am - 5pm*
0800 012 345
Home Insurance - Aviva - emergency helpline Aviva 24 hours 0800 012 345
Mortgage Accident, Sickness & Unemployment Insurance Aviva Monday - Friday
9am - 5pm*
0345 300 5513
Personal Loan Repayment Protection Insurance Aviva Monday - Friday
9am - 5pm*
0345 300 5513

Call charges may vary.  Please refer to your service provider.

Calls may be recorded or monitored for your protection, to train our staff and to maintain the quality of our ongoing service.

* Except for English Bank Holidays.​

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