Accessibility statement
Danske Bank digital services
Our commitment to ensuring accessibility
At Danske Bank we want to ensure that our digital services are accessible to all customers, including people with disabilities. We aim to meet recognised standards for accessibility, including the applicable version of Web Content Accessibility Guidelines (WCAG), so that everyone can enjoy and benefit from using our platforms and websites.
Current accessibility status
This overview focuses on the areas where we have identified accessibility gaps. Therefore, the overview does not include details about the areas where the platforms meet the requirements. Services not listed as partly or not accessible are assessed to be fully accessible.
We categorize our level of accessibility in this statement as follows:
- The platform is partly accessible (meets some requirements).
- The platform is not accessible (does not meet most requirements).
It is our overall assessment that our digital services partly meet applicable accessibility requirements. Below is an overview of our not accessible or partly accessible digital services and their levels of accessibility:
| Platform | Formats | Accessibility status |
|---|---|---|
| Website | Website | Partly accessible |
| Mobile Banking app | Mobile application | Partly accessible |
| District | Web application | Partly accessible |
| eBanking | Web application | Partly accessible |
| Business Mobile Banking app | Mobile application | Partly accessible |
| Broker Mortgage Portal | Web application | Partly accessible |
Website: Partly accessible
Accessibility Statement for Website
The website does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the website:
| Area | Challenge |
|---|---|
| Media and content accessibility | Some images, audio and video content do not provide appropriate text alternatives, transcripts, captions or audio descriptions. In addition, some content and information are not structured or presented in a way that is fully accessible. This may make information harder to understand, navigate or access when using assistive technologies. |
| Navigation, interaction and readability | Users may experience difficulties navigating content, understanding link purposes, operating certain functionality using different input methods, or reading content when text presentation and spacing are adjusted. |
| Visual accessibility and assistive technology compatibility | Some text, colours and other visual elements do not provide sufficient contrast or visual distinction. In addition, some user interface elements do not correctly communicate information such as their purpose, role, value or status to assistive technologies. This may affect users relying on screen readers or other assistive tools. |
Mobile Banking app: Partly accessible
Accessibility Statement for Mobile Banking app
Mobile Banking app does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| Area | Challenge |
|---|---|
| Content structure and readability | Some content is not presented in a way that is fully accessible to all users. This may affect how information is read, understood, or adapted when using different devices, screen orientations, text sizes, or assistive technologies. |
| Navigation and interaction | Some features cannot always be navigated or operated consistently using a keyboard, touch gestures, or other alternative input methods. Users may also experience difficulties identifying their current position when moving through content. |
| Visual accessibility | Some text, icons, buttons, and other visual elements do not provide sufficient contrast or visual distinction. This can make content harder to see and use, particularly for users with visual impairments. |
| Assistive technology compatibility | Some user interface elements do not correctly communicate information such as their purpose, role, or status to assistive technologies. This may affect the experience of users relying on screen readers or other assistive tools. |
District: Partly accessible
Accessibility Statement for District
District does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| Area | Challenge |
|---|---|
| Content and information structure | Some content, images, form fields, and page elements are not structured or labelled in a way that is fully accessible. This can make information harder to understand and navigate for users of assistive technologies. |
| Visual accessibility and readability | Some text, colours, layout elements, and visual components do not provide sufficient contrast or flexibility when users adjust text size, spacing, or screen size. This can make content difficult to read and use for users with visual impairments. |
| Navigation and interaction | Users may experience difficulties navigating through content, understanding page structure, locating information, or identifying their current position within a page or process. |
| Keyboard and interaction support | Some functionality cannot always be accessed or operated consistently using a keyboard or alternative input methods. This may create barriers for users who do not use a mouse. |
| Forms, input and error handling | Some forms, labels, instructions, and validation messages may not be presented clearly or consistently. This can make it more difficult for users to enter information, understand requirements, or correct mistakes. |
| Assistive technology compatibility | Some user interface elements do not correctly communicate information such as their purpose, role, status, or available functionality to assistive technologies. This may affect the experience of users relying on screen readers or other assistive tools. |
eBanking: Partly accessible
Accessibility Statement for eBanking
eBanking does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| Area | Challenge |
|---|---|
| Media and alternative content | Some images and multimedia content do not provide appropriate text alternatives or captions. This may make information inaccessible to users who cannot see or hear the content. |
| Content structure and readability | Some content is not structured or presented in a logical way, and users may not always have sufficient options for finding information. This can make content more difficult to understand and navigate, particularly for users of assistive technologies. |
| Assistive technology compatibility | Some user interface elements do not correctly communicate information such as their purpose, role, or value to assistive technologies. This may affect the experience of users relying on screen readers or other assistive tools. |
| Media and alternative content | Some images and multimedia content do not provide appropriate text alternatives or captions. This may make information inaccessible to users who cannot see or hear the content. |
Business Mobile Banking app: Partly accessible
Accessibility Statement for Business Mobile Banking app
Business Mobile Banking app does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| Area | Challenge |
|---|---|
| Content structure and accessibility | Some content, labels, instructions, and relationships between information are not structured or identified correctly. This may make information harder to understand, navigate, or interpret when using assistive technologies. |
| Navigation and keyboard support | Some functionality cannot always be accessed or operated consistently using a keyboard or other alternative input methods. Users may experience difficulties navigating through content, understanding the order of information, or identifying their current position when moving through the service. |
| Visual accessibility | Some icons, controls, graphical elements, and focus indicators do not provide sufficient visual distinction or contrast. This can make content and interactive elements harder to identify and use, particularly for users with visual impairments. |
| Assistive technology compatibility | Some user interface elements do not correctly communicate information such as their purpose, role, status, or value to assistive technologies. In addition, technical issues within the underlying code may affect how content is interpreted by assistive technologies and browsers. |
| Content structure and accessibility | Some content, labels, instructions, and relationships between information are not structured or identified correctly. This may make information harder to understand, navigate, or interpret when using assistive technologies. |
Broker Mortgage Portal: Partly accessible
Accessibility Statement for Broker Mortgage Portal
Broker Mortgage Portal does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| Area | Challenge |
|---|---|
| Content structure and readability | Some content is not presented in a way that is fully accessible to all users. This may affect how information is read, understood, or adapted when using different devices, screen orientations, text sizes, or assistive technologies. |
| Navigation and interaction | Some features cannot always be navigated or operated consistently using a keyboard, touch gestures, or other alternative input methods. Users may also experience difficulties identifying their current position when moving through content. |
| Visual accessibility | Some text, icons, buttons, and other visual elements do not provide sufficient contrast or visual distinction. This can make content harder to see and use, particularly for users with visual impairments. |
| Assistive technology compatibility | Some user interface elements do not correctly communicate information such as their purpose, role, or status to assistive technologies. This may affect the experience of users relying on screen readers or other assistive tools. |
Documents
Documents such as PDFs linked from our digital services may be partly compliant. Users may experience issues such as incorrect reading order, undefined link purposes, insufficient contrast, and missing alternative text. We are working to address these issues.
Limitations and alternatives
While we strive to ensure that our digital services are fully accessible, you may experience certain limitations in our digital services. If you experience difficulties using any function, our colleagues are ready to assist you and help you find an alternative solution, while we work to improve our digital services.
Ongoing improvements
We are in the process of developing and implementing new systems, while at the same time regularly monitoring existing platform accessibility. We do our best to solve critical accessibility issues as quickly as possible within the framework of current technology and infrastructure. Our focus is on ensuring that all users are given satisfactory experience while we implement lasting solutions.
Feedback / Complaints
If you experience accessibility issues other than those mentioned in this Accessibility statement, we would like to receive your feedback on telephone 0345 600 2882 or via the form provided on provide feedback.
Danske Bank UK
Donegall Square West
Belfast
BT1 6JS
Supervisory authority
If our handling of your enquiry does not meet your expectations, you may file a complaint with the Financial Ombudsman Service (FOS), which is the supervisory authority.
Contact details for the FOS:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Publication date
This Accessibility statement was published on 29th August 2025 and updated on 2nd September 2026.
