Putting Things Right for You
If you are not happy with any aspect of our service you can find out more about our internal complaint handling procedures in our leaflet Putting Things Right for You. We aim to deal with complaints in a way our customers are satisfied with.
Introduction of Single European Payment Payments Area (SEPA) Direct Debit Service - Euro Currency Accounts only
The SEPA Direct Debit scheme will allow you to make payments from a Euro Currency Account by SEPA Direct Debit.
There are two SEPA Direct Debit schemes:
- SEPA Core Direct Debit scheme – available to all personal and business customers;
- SEPA Business to Business Direct Debit scheme – available to Corporate Opt-out customers only.
If you have a Euro Currency Account with us you should read about our
SEPA Direct Debit.
How can I appeal a Business Lending Decision?
Monitoring & Appeals Process
As part of our commitment to the Better Business Finance initiative Danske Bank operates a formal appeals process for
declined applications for credit/finance. There will be occasions when we say no to a credit application. If you have been
unsuccessful in your application, you can appeal the decision.
An appeal must be raised by using the template found at the appeals section of the
Better Business Finance website within 30 days of the decline being advised to
you. There are cases when the appeal will not be considered and you can find more information on exclusions on the Better
Business Finance website.
The decision will initially be reviewed by an individual who has not been part of the initial application and
decision. The process will also be overviewed by an independent body who will ensure that the appeals process has been
Full details can be accessed through the
Better Business Finance website where you will also find lots of useful
information and factsheets on not only the appeals process but many other areas of business finance support.