Business customer information

Becoming a new Danske Bank Business Customer

If you have recently applied to open new Business accounts, we will have written to you requesting that you complete an information form. As stated in our letter, it is important that you and each of the key parties read and understand the relevant documents referred to in the form before signing and returning it.

Terms and Conditions - Business Accounts* Credit Search Consent (business customers)* Credit Search Consent (key parties)* How we use your personal and business information*

If you have any question you should contact your branch or Account Manager.

Important Information for all Business Customers

All customers should read about our Privacy and Security Policy.

Terms & Conditions
Terms and Conditions - Business Accounts*

Standards of Lending Practice for Business Customers

Standards of Lender and Borrower Responsibilities for BusinessOur commitments to our business customers and what we ask of you

Fees and Service Charges Explained and Interest Rates
Fees and Service Charges explained for Business Customers* Fees and Service Charges explained for Business Customers - Foreign Payments* Interest Rates*

Want to check who holds authority to sign and make enquiries on your account?

As businesses grow and diversify into new markets their personnel can often change. It is important to ensure that the signatories and the staff who can make enquiries on your account is kept up to date.

To ensure that we can continue to offer you exceptional customer service you can check, with us, who is currently mandated to operate your accounts and who can make enquiries on your accounts. You can also arrange to add new signatories or allow new staff to make enquiries on your account.

If you would like to check existing or add new authorities or even to delete authorities for personnel who have left your business please contact your branch or Account Manager.

If you would like to add new signatories or allow staff to make enquiries on your account you can find the appropriate forms in the 'Mandates' section of our website.

Putting Things Right for You

If you are not happy with any aspect of our service you can find out more about our internal complaint handling procedures in our leaflet Putting Things Right for You.* We aim to deal with complaints in a way our customers are satisfied with.

Introduction of Single European Payment Payments Area (SEPA) Direct Debit Service - Euro Currency Accounts only

The SEPA Direct Debit scheme will allow you to make payments from a Euro Currency Account by SEPA Direct Debit.

There are two SEPA Direct Debit schemes:

  • SEPA Core Direct Debit scheme – available to all personal and business customers;
  • SEPA Business to Business Direct Debit scheme – available to Corporate Opt-out customers only.

If you have a Euro Currency Account with us you should read about our SEPA Direct Debit.

The Financial Services Compensation Scheme (FSCS) - FAQs

FSCS Q&As - general queries* FSCS Q&As - deposit products*
These are appropriate for customers with savings products and current accounts with credit balances.

How can I appeal a Business Lending Decision?

Monitoring & Appeals Process
As part of our commitment to the Better Business Finance initiative Danske Bank operates a formal appeals process for declined applications for credit/finance. There will be occasions when we say no to a credit application. If you have been unsuccessful in your application, you can appeal the decision.

An appeal must be raised by using the template found at the appeals section of the Better Business Finance* website within 30 days of the decline being advised to you. There are cases when the appeal will not be considered and you can find more information on exclusions on the Better Business Finance website.

The decision will initially be reviewed by an individual who has not been part of the initial application and decision. The process will also be overviewed by an independent body who will ensure that the appeals process has been adhered to.

Full details can be accessed through the Better Business Finance* website where you will also find lots of useful information and factsheets on not only the appeals process but many other areas of business finance support.


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