FAQ

Cards
How do I block my MasterCard Business Debit Card or MasterCard Corporate card if I have lost it?

If you have lost any of your cards, it is important that you block them immediately. You can call our Card Services:

For MasterCard business Debit Card: 0370 8502481 or, if you are calling from outside the United Kingdom, you can call us on telephone number +44 2890 049201 (international rates)

For MasterCard Corporate Classic Card: 0370 8502489 or, if you are calling from outside the United Kingdom, you can call us on telephone number +44 2890 049204 (international rates)

For MasterCard Corporate Platinum Card: 0370 8501068 or, if you are calling from outside the United Kingdom, you can call us on telephone number +44 2890 049206 (international rates)

My card does not work any more. How do I order a new one?

You can call our Card Services on telephone number 0370 8502481 or, if you are calling from outside the United Kingdom, you can call us on telephone number +44 2890 049201 (international rates). You can also re-order a card through our online solution, Business eBanking using the cards module.

My card will soon expire. When will my new card arrive?

You will receive your new card approx. one month before the expiry date. If you have not received a new card, please call us on telephone number 0370 8502481 or, if calling from outside the United Kingdom you can call us on telephone number +44 2890 049201 (international rates). Remember that the expiry date is month/year. So, if it says 12/16, for example, you should receive your new card by the end of November 2016.

What is the telephone number to Card Services?

If you are experiencing problems with your card, please call our Card Services on telephone number 0370 8502481 or, if you are calling from outside the United Kingdom you can call us on telephone number +44 2890 049201(international rates).



Accounts
How do I open an account with Danske Bank?

If you want to open any of our accounts or cards you can select the APPLY tab, complete the form provided with your contact details and send to us. We will then get back to you to arrange an appointment. Read more about becoming a customer.

I have an account with another bank - how do I move to Danske Bank?

If you want to switch your account to us, we will work with you to agree a suitable date for the transfer. We will take care of transferring your Standing Orders and Direct Debits and any available balance from your previous bank. Read more on about becoming a customer.

What is the balance on my account?

You can easily view your balance using our online solution, Business eBanking. You can also check your balance by calling our 24 Hour Telephone Banking service or through Danske Bank cash machines if you have a MasterCard Business Debit Card.

I'm expecting a payment into my account - have the funds been deposited yet?

You can easily see the activity on your account using our online solution, Business eBanking and if you select a specific transaction, detailed information on that transaction will be shown. You can also find information about the most recent transactions on your account through our 24 Hour Telephone Banking service and Danske Bank cash machines if you have a MasterCard Business Debit Card.

I've made a payment - have the funds been withdrawn from my account?

You can easily see the activity on your account using our online solution, Business eBanking. If you select a specific transaction, detailed information on that transaction will be shown. You can also find information about the most recent transactions on your account through our 24 Hour Telephone Banking service and Danske Bank cash machines if you have a MasterCard Business Debit Card.

How can I pay my suppliers?

You can easily arrange to make payments to your suppliers using our online solution, Business eBanking. You can create an individual payment or a file of payments to be processed together. And if any of your suppliers are outside the UK, you can also make payments directly to their foreign Bank account. You can also choose to make regular payments to the same supplier by Standing Order or Direct Debit.

What is the interest rate on my account?

You can see the interest rate on your account using our online solution, Business eBanking. Or you can contact your Danske Bank branch and talk to one of our advisors.

Where do I find my IBAN number?

Your International Bank Account Number (IBAN) is shown in our online solution, Business eBanking. You can also find your IBAN number on your statement.

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