SMS services

SMS services

Keep on top of your finances, anytime, anywhere, home or abroad with our SMS services.
 
  • ​Setup regular SMS alerts and/or send/receive Instant texts
  • Two free* service options
  • Get balance updates on any of your accounts

Overview

​Manage your accounts easily with two free* SMS service options available to you.

Account Balance Service – Our SMS alert service​​​​​​​

Account Balance Service

Get Text Alerts

To help keep you up to date with your account balance we can send you a SMS to let you know when your balance goes above or below an amount you have set yourself.

This will help you know when a payment (such as your salary) is in your account, or when you are getting near a debit balance or an overdraft limit on your account.

There are five types of alerts available:

  1. Your balance is less than an amount set
  2. Your balance is greater than an amount set
  3. Your balance on a chosen day of the week or first day of every month
  4. When there is a debit of more than an amount set
  5. When there is a credit of more than an amount set

You can also receive these alerts by email.

Additional eBanking Subscription Services
If you are an eBanking customer there are a number of additional subscription services you can register for – find out more.

Not Registered for eBanking?
Register now

Register for Account Balance Service

To use the Account Balance Service and the Danske Text Service, you will need to register with us, making sure we have your current mobile phone number and/or email address - please contact us on the phone number(s) provided below:

Call Customer Support
Calls within UK ​ ​0345 600 2882 *
Calls outside UK ​ 0044 28 9004 9221
Telephone lines are open ​ Monday - Friday **
Saturdays & Sundays **​
8am - 8pm
9am - 4.30pm

 

* For security purposes and to improve our services, calls to these numbers may be recorded or monitored
** Except for Northern Ireland Bank Holidays​​​​​​​​​​​​​​

Security

Securing your mobile phone and emails

​You must take reasonable steps to maintain the confidentiality of personal information on your mobile phone and in your email address.

Please refer to the Special Terms and Conditions documents available for download below.

 


Terms

​* Account Balance Service is only available to customers with UK registered mobile phones and is currently free of charges by the bank. Charges from your service provider may apply.

Special Terms and Conditions for Account Balance Service

Texts and emails are not encrypted.​​​​​​

We have taken some of your frequently asked questions and answered them below.

How will I be charged for requesting SMS messages?

SMS messages are free of charge to all Danske Bank personal customers, however you should refer to your mobile phone service provider for any additional charges that could be made by them.

Will this service work on my mobile phone?

You will be able to receive SMS updates on any mobile handset capable of receiving text messages.

The service can only be used from UK registered mobile phones. We are unable to send SMS messages to a fixed phoneline or to an international mobile phone number.

What happens if I change my mobile phone?

As long as you keep your old phone number, you will continue to be able receive your text updates.

However, if your mobile phone number changes then you will need to advise us of the new details. We will then activate the service for your new phone number.

What if I lose my mobile phone or it is stolen?

In addition to reporting the loss to your mobile network operator who will bar the phone and stop the handset from functioning, you should contact us immediately to advise that your phone has been lost or stolen. We can block the service from being used by your mobile number.

You can call us 24 hours a day on 0370 850 2481 (local) or 0044 2890 049 201 (if you are abroad).

Once you get a replacement phone, we can register you for the service again.

Will I be able to receive SMS updates if I am abroad?

Yes, you can access the service abroad.

Are the Terms and Conditions available in Braille, large print or on Audio?

Yes, you can request this by contacting us on 0345 600 2882 (Local) or 0044 28 9004 9221 (if you are abroad) or visiting your local branch.

Contact
0345 6002 882

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