At this time of year fraudsters issue emails which look as though they are coming from large well known online retailers advising you that there has been a problem with your order or offering you exceptional bargains.
These emails will be attempts to trick you into revealing your personal or financial details, such as PINs and card details or they could be attempts to plant a virus on your PC.
You should ignore and delete such emails. If you need to contact the retailer about your order you should go the official retailer website and refer to the ‘Your Orders’ section or contact the retailer directly.
Please contact us on 03456031534 if you have any concerns regarding your account with us.
Operational status is updated during Support Direct hours of operation.