If you suspect that your eBanking, Mobile or Tablet Banking access has been or is being misused, please call us immediately.
Call Customer Support: 02890 049219*
From outside the UK: 0044 2890 049219*
You can also send the details using our Report Fraud form.
*Lines open: 8am to 8pm Mon-Thurs 8am-5pm Fri 9am-5pm Sat 9am-8pm Sun (except on bank holidays or other holidays in Northern Ireland when the bank is not open for business).
What do we do when you contact us?
When you contact us to report a suspicion of misuse, we block your access to eBanking, Mobile or Tablet Banking access, which means that you can no longer log on with your current password. We order a new PIN so that you will have access to eBanking, Mobile or Tablet Banking access again as quickly as possible. Before using the new PIN, please remember to secure your PCs.
What happens if you have lost money?
If you have lost money because eBanking, Mobile or Tablet Banking access was accessed unlawfully, we will start an investigation into the matter immediately.
Please notify the police as well
In addition to calling us, you should report the misuse to the Police.