Operational status

You can see the operational updates here. Operational status is updated during Customer Support's hours of operation.


Operational status


Normal Service

Important information on opening hours for eBanking Customer support.
Due to the Corona-virus situation, we are changing our opening hours for eBanking Customer support.
The new opening hours will be:
Monday-Friday: 8am-5pm
Saturday and Sunday: 9am-1pm
We appreciate your understanding and apologise for any inconvenience.

Important Information
If prompted, please do not save your password or one time passcode from your eSafeID device when logging on to your online banking.
To ensure your continued online security, key in your details manually at each log on.

Scam Advice – Be Alert!

  • Purchase scams are when you pay for goods or services that are never received as they never existed in the first place. This type of scam usually involves the use of online market places, auction sites or social medial forums. NEVER send funds for goods or services unless you are sure the seller is real and/or you have seen the goods in person.
  • Impersonation scams are when a fraudster contacts you purporting to be from the Bank, the Police, HMRC, your telecom provider or other legitimate organisations. They often claim there has been fraud on your account and you need to transfer money to keep it safe or that a fine or a bill is overdue and threaten you with criminal proceedings. They may also claim that your internet is compromised and they need remote access to your PC or mobile device to help secure it. If you get a call like this – it’s a scam and you should hang up immediately.
  • Invoice Re-Direction or Mandate fraud is where you believe you are paying a legitimate payee but a fraudster intercepts the communication that contains the account information and inserts their account details. It is important that beneficiary account information (e.g. sort code & account number) is always verified with the intended beneficiary before any payment is made to them. You should do this by calling them on a phone number you know to be genuine or by a face to face meeting.
  • Investment scams are when a fraudster convinces you to move money into a fictitious fund or to pay for a fake investment. These often promise high returns for low risk – in other words, they sound too good to be true! Always be wary of unsolicited approaches offering investment opportunities and only deal with legitimate companies who are registered with the Financial Conduct Authority.
Please contact us on 03456 031534 to report any to report any scam which you feel you may have been victim of or any other fraud concerns which you may have.


Operational status is updated during Support Direct hours of operation.
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