Managing your cards

  • Always take reasonable steps to keep your card safe and your PIN, password and other security information secret at all times.

  • Try to remember your PIN, password and other security information, and securely destroy the notice as soon as you receive it.

  • Never write down or record your PIN, password or other security information.

  • Never give your card account details or other security information to anyone unless you know who they are and why they need them.

  • Keep your card receipts and other information about your card account containing personal details (for example, statements) safe and get rid of them carefully.

  • Take care when storing or destroying information about your card account. People who commit fraud use many methods, such as ‘bin raiding’, to get this type of information. You should take simple steps such as shredding printed material.

  • Be aware that your post is valuable information in the wrong hands. If you don’t receive a card statement or any other expected financial information, contact us.

  • Use eBanking to help you manage your cards.

  • If you find yourself in financial difficulties, you should let us know as soon as possible. We will do all we can to help you overcome your difficulties. With your cooperation, we will develop a plan with you for dealing with your financial difficulties and we will tell you in writing what we have agreed.
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